It's super easy to SuperIM.

Take a look at our FAQ and you'll be video chatting with up to 10 friends in no time.

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SuperIM FAQ

• How do I add audio to a SuperIM?

  To add audio press the 'add audio' button.  All users within the SuperIM will be asked to confirm this request to join the audio conversation.  Users do not have to accept this request and may continue to chat in text if they refuse the request.

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• How do I send my video to a SuperIM?

  Select 'Start my Webcam' from the 'My Cam' dropdown menu - your video automatically opens for everyone in the super IM session.

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• What kind of notifications are included in a SuperIM?

  SuperIM includes notifications about who joins and who leaves the chat. It also includes notifications about who starts sending video, and who mutes the audio during a conversation. These are displayed in red in the text chat area.

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• What is 'voice activation' or 'push to talk' mode?

  SuperIM uses 'Voice Activated' mode by default. You can switch to 'Push to Talk' or 'Lock Mic On' at any time by clicking on the round down arrow button to the right of the 'Push to Talk' button.

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• How do I start my webcam and share video?

  To start your own webcam and share your video, click 'Start my Webcam' from the 'My Cam' dropdown menu. You will be able to see everyone's webcam in the new video strip if they choose to publish.

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• How do I increase or decrease my video strip size?

  Increase the size of the videos in the video strip by using the '+' button. Decrease the size of the videos in the video strip by using the '-' button.

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• How do I scroll through a video strip?

  You can scroll thru the video windows by using the < left and right > arrow buttons.

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• The text format bar 'T… ':

  Lets you set the font color, size and attributes.

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• Emoticons:

  The smiley face icon lets you choose emoticons to express emotion.

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• Nudge:

  Press the shaky button on the text format bar to send a nudge.

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• Capture:

  Captures a portion of your screen for other members to view.

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• Invite:

  Invite up to 9 other people into the SuperIM session.

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• How do I interact with users from the video strip?

  There is another round drop-down arrow located under each nickname in the video strip. You can use this drop-down arrow to select the following functions:

  • View a profile: Opens a browser window and displays this users 'mini profile'.
  • Refresh still picture: If there is no video being displayed you would see your pal's display picture or 'avatar'. Use this function to refresh the picture if your pal has uploaded a new one but it has not yet auto-refreshed on your screen.
  • View webcam: You will start viewing video from the selected user.
  • Larger webcam view: Removes the video for the selected user and pop up the larger 'floating' video viewer window.
  • Close webcam view: stops the viewing of video for the selected user.
  • Start SuperIM: starts an independent instant message window for the selected user. Note: this function lets you hold a private text chat with any user within the SuperIM - this instant message window can also be converted to a SuperIM at any time.
  • Send a file: You can send files to any user that is on your Pal List'. The user MUST be online and cannot be in 'Away' or 'Do Not Disturb' mode. You can also send files to anyone in a chat room. Finally, you can drag and drop a file onto any open IM window or user in a video strip.
  • Remove this user from a conversation: If you are the person who started the initial SuperIM you may remove people from the conversation if they become disruptive.
  • Add to my pal list: Adds the selected user to your pal list.
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• Audio Toolbar

  The audio toolbar is where you can adjust your sound settings and select your 'talk mode'. If you 'add audio' from a SuperIM window you will see the 'audio toolbar' appear at the bottom of the window. The audio toolbar is always present in a group or chat room window. You can hide the audio toolbar using the 'settings menu' in a group or SuperIM window.

  • Mute: Click this button to mute the incoming audio from the chat room. Click this button again to un-mute the incoming audio.
  • Speaker volume: Click this button to make the speaker volume slider visible
  • Microphone volume: click this button to make the microphone volume slider visible.
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