Having trouble installing Paltalk?
(Do NOT uninstall previous versions)
Browser issues | Windows Temp | Anti-Virus | Login probs | Other probs
 
 

 
  Browser issues:

If you are just clicking the file and selecting 'open' to install directly from the web without downloading the installer to your hard drive, you may have trouble installing.  This is because previous versions of the installer may be in your browser's cache, and the browser may not overwrite the old file.

To correct this try cleaning your temporary internet files out.
(Do this at your own risk. In general it is totally safe to do this.)
 
For Internet Explorer:
Select the 'Tools' menu
Select 'Internet Options'
Press the 'Delete Files' button

Your temporary internet folder will be cleared!

Try downloading and installing again.


For Netscape:
Select the 'Edit' menu
Select 'Preferences'
Click the '+' to the left of 'Advanced'
Select 'Cache'
Press the 'Clear Disk Cache' button
Your Netscape cache folder will be cleared!

Try downloading paltalk and installing again.

 
 

 
  Windows 'Temp' folder:

Some users have trouble installing because previous install attempts have left old files in your windows 'Temp' folder. For some reason these files are not replaced properly and the user winds up with an old version installed, even though they downloaded the correct file.

(we are not quite sure why this happens, but it is very rare)

Open your 'windows explorer'

Go to C:\Windows\Temp  <click to open folder now!

Delete these files:
Paltalk.exe
BtHook.dll
Palvideo.dll
pticon.dll
regfixer.exe
palnet.exe
pnetaware.exe

The rest are not critical to the installation of paltalk.

Try downloading paltalk and install again.

 
 

 
  Anti-Virus software:

This may sound bizarre but you may want to disable your virus scanner during the installation process.  The reason for this is that paltalk needs to make certain adjustments to your system registry and register dll files with Windows.

SOME (not all) anti-virus software will throw alerts and interfere with the installation.  We recommend that you download paltalk to your hard drive, then run a virus scan on it to be sure it's ok, then disable your antivirus program.  Now run the paltalk installer.

(Norton Anti-Virus does not seem to have this problem and can be left running)

 
 

 
  Other problems:

If for some reason none of the above has worked for you, try this.  Do not uninstall previous versions of paltalk.

This assumes that paltalk is on your C drive. If this is not the case substitute 'C' with the correct path.

Open your 'windows explorer'

Go to C:\Paltalk  < click to open the folder now!

Back up your 'Received Files' directory to avoid loosing files.

Delete the entire C:\Paltalk directory.

Try downloading paltalk and install again.