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A word about your security on Paltalk

Your security is YOUR responsibility!

W A R N I N G !
Never enter your Paltalk password or
payment information on any site other than
secure.Paltalk.com or commerce.Paltalk.com

ALL Paltalk secure
sites show as LOCKED

Paltalk people | File transfers | Video | Complaints


Paltalk employees and volunteer palhelp staff's  nicknames appear in red.  They will never appear in another color in a group.  If someone is representing themselves as a Paltalk person be sure they are showing in the color red in your group.  Anyone who says they are with Paltalk should be asked to appear in your group visibly in their 'red suit'.  If they cannot do it, they are NOT a Paltalk person and you should not give them any information regarding your account!

NEVER give your password to ANYONE!!  The only time a Paltalk person will ask you for your password is to verify complaints of stolen accounts or for verification of subscription information.  Once again, be sure you are dealing with someone in a 'red suit'.

Paltalk does not conduct 'user surveys' or ask for personal information in private messages or groups.  All Paltalk user surveys or requests for information will be made on our official home page at www.Paltalk.com.

Never enter any information having to do with your Paltalk account on any other site that is not located within the Paltalk.com domain!

All official emails regarding your account or subscription will come from a corp.paltalk.com domain name such as commercehelp@corp.paltalk.com.

Never reply to an email address with any of your account information unless it ends in @corp.paltalk.com!!!

file transfers
Files may be infected with trojans or viruses.  ANY file you receive from ANYONE on ANY chat program or EMAIL should be scanned with an UP TO DATE virus scanner AND trojan cleaner!

Most virus scanners do scan for the well known trojan programs that are floating around, but it is much better to use a separate trojan cleaner.

Even people that you know may be unknowingly infected and spreading viruses.  They may be completely unaware that they are doing it.

When you receive a file on Paltalk, a box pops up asking you if you are willing to accept the transfer.  It is YOUR choice as to weather to accept or not.  Please use common sense and heed our advice and scan every file that you choose to accept.

For a vast array of information about your computer's security click HERE.

video sessions
Pictures may be saved by unscrupulous users and used for whatever purpose that they can imagine.  This is totally beyond the control of Paltalk, since YOU choose to send or 'publish' your video, or not.

For a vast array of information about your computer's security click HERE.

common complaints
If you are simply getting an alert screen telling you that someone is trying to open your room, that is a standard system message. You are alerted because you may have changed your admin code, and forgotten to pass it to the person making the attempt.

If someone is actually logging into your Paltalk account and using it, then changing your password is the correct thing to do.  When you successfully log into your account be sure to immediately change your password from the help menu on the pal list.  This will effectively "lock out" the other person from the account.

To prevent this in the future try using combinations of letters and numbers when making a new password.  That makes it much more difficult for a person to guess when trying to steal an account.  If someone in your home is using your account against your will, uncheck the  "save password" box on the sign on screen the next time you log in.  Paltalk will no longer remember the password and you will have to manually enter it each time.

If your account has been stolen several times, you may be infected with a "trojan" or a server program that is allowing someone to "spy" on your computer.  Trojans or viruses can ONLY be gotten on Paltalk from accepting and opening a file as a file transfer!  Use common sense  when accepting files from "unknown origins".  We suggest that you scan your computer with an up to date trojan scanner AND an up to date virus scanner.

There are several excellent products available for free trial.  Try "The Cleaner" from MooSoft at http://www.moosoft.com.  Also try Norton Anti-Virus from http://www.symantec.com. These  products have fully functional free trials and will do a great job at detecting and cleaning up virtually any kind of infection problem that you may have developed.  Any trojan or virus scanner is useless if you do not regularly update them!
(this is not an official endorsement for these products)

For a vast array of information about your computer's security click HERE.